We regard a complaint as an expression of dissatisfaction about our organisation, our staff, our partners, our contracted service providers, or anyone else acting on our behalf. A complaint can be received by phone, email, or in writing:
01243 370 296 (Mon to Fri, 9am to 5pm)
iRed, Unit 6 The Old Flour Mill,
Queen Street, Emsworth, Hampshire,
PO10 7BT (United Kingdom)
Our policy is to provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint. All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
A complaint will be formally acknowledged within two working days and will be logged to our customer feedback register within two working days. An acknowledgement will confirm who is dealing with the complaint and when the complainant can expect a reply. A copy of our complaints procedure will be attached.